Returns & Exchanges
At Biotrade, we want you to feel confident in your skincare journey. If you are not completely satisfied with your purchase, you can return your items within 30 days of receipt for a full refund or exchange.
Initiate Your Request
Contact our dedicated customer support team via email with your order number and the reason for your return to receive a Return Authorization code.
Prepare the Package
Place the unused or gently used products back in their original packaging, ensuring all protective seals and components are included to prevent damage during transit.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund back to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing